HR Operations Service Delivery Manager – HR Services Tower

Join Auxis as a Service Delivery Manager and shape the future of HR Service Operations across the region. The ideal candidate will demonstrate strong leadership, operational excellence, and the ability to drive continuous improvements in HR Outsourcing Services.

Requirements

• 5+ years' experience as a Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations.
• 7+ years' experience in HR Service Operations or Hire to Retire Shared services, within a Multinational organization or BPO.
• University degree in Business Administration or related field, with an emphasis on Operations, Continuous improvement or Project management.
• Fluency in English (strong oral and written communication skills) – 85%+
• Experience with client and SLA management.
• Proven experience in leading and developing international service delivery teams at different locations.
• Experience managing service transitions at different levels.
• Experience working with multiple vendors in a complex multivendor support environment.
• Experience guiding staff and ticket workflows in a high volume, day-to-day, tactical service request environment
• Deep understanding of Hire to Retire processes, regulations, HRIS systems (Workday, Kronos) and CMS (ServiceNow)
• Experience capturing team performance metrics and presenting to upper management with recommendations on improvement
• Strong project management experience with a focus on process improvement (Lean/Six Sigma/PMP preferred)
• Strong understanding of data privacy regulations, e.g. GDPR, PII, PIPEDA, HIPAA.