Sr. Manager, ServiceNow ITSM Architect

We are seeking a highly skilled and experienced ITSM Engineer to join our Service Management Solutions team as a Sr. Manager, ServiceNow ITSM Architect. The ideal candidate will possess a robust background in ServiceNow ITSM architecture and have a proven track record of delivering successful ITSM solutions following industry best practices.

Requirements

• Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering.
• 7+years of experience interfacing with or managing IT application/infrastructure technologies
• 5+ years’ proven experience with ServiceNow ITSM administration/management, configuration, development, integration, upgrade and continuous improvement
• Certified Technical Architect (CTA) with Certified Implementation Specialist (CIS) certifications in ITSM disciplines
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change and Request
• Strong skills in JavaScript and other scripting languages used within ServiceNow for automation and configuration
• Good understanding of ServiceNow CMDB, CSDM and ITIL
• Familiarity with ServiceNow Performance Analytics
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders
• Strong understanding of business processes and how ServiceNow can support and improve them.
• Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.

Benefits

• Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.