HR Services Senior Analyst

The HR Services Senior Analyst is responsible for creating, curating, and maintaining HR knowledge articles to ensure employees have access to accurate and up-to-date HR policies and procedures. This role collaborates with HR subject matter experts and other stakeholders to drive knowledge-centered service principles and improve self-service capabilities for employees.

Requirements

• Bachelor's degree from a reputable educational institution
• With at least 5 year experience in HR support or a similar role
• Experience with Knowledge-Centered Service (KCS) methodology or KCS certification is preferred.
• Experience managing knowledge bases, documentation tools, or HR systems (e.g., ServiceNow, AskHR, or other knowledge management platforms).
• Advanced proficiency in Microsoft Office applications
• Excellent written and verbal communication skills with the ability to create clear, concise, and user-friendly HR knowledge articles.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Comprehensive benefits package