HRES Contact Center Representative I - REMOTE

The HR Contact Center Representative is the primary point of contact to help triage and resolve employee inquiries and concerns.

Requirements

• High School diploma or equivalent
• Associates degree or equivalent level of Bachelor education in HR or related field preferred
• One (1) year or more experience in HR, Call Center, or related field preferred
• One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
• Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
• Adapts communication style to different customer groups
• Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions
• Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
• Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan