IAM Work Planner

As an IAM Work Planner, you will play a vital role in enhancing our Identity and Access Management operations. You will partner with dedicated IAM support specialists to prioritize and assign incident tickets, monitor IAM services, and drive continuous improvement initiatives.

Requirements

• Prioritize and effectively route IAM support tickets to ensure timely resolution.
• Monitor IAM service performance and proactively address potential issues to maintain service integrity.
• Perform routine maintenance tasks in ServiceNow to manage incident, request, and problem queues.
• Facilitate smooth shift handovers, ensuring consistent monitoring and support across teams.
• Compile and distribute daily/weekly service reports, focusing on SLA compliance and ticket aging metrics.
• Collaborate with IAM support specialists to enhance operational service delivery and user satisfaction.
• Provide actionable feedback for continuous service improvement initiatives to IAM Service Management.
• Engage with cross-functional teams to leverage IAM technologies for improved service outcomes.

Benefits

• Continuous learning opportunities
• Well-being programs to support you mentally and physically
• Opportunities to join and get supported by employee resource groups
• Mentoring programs
• Diverse teams with an inclusive culture where people thrive and are empowered