Implementation Manager - Card Solutions & Onboarding

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. The FIS Professional Services Card Solutions Implementations and Onboarding Team is dedicated to ensuring the seamless integration and deployment of FIS’s card payment solutions across debit, credit, and prepaid products to financial institutions.

Requirements

• Bachelor’s degree in business administration or related field, or the equivalent combination of education, training, or work experience
• Typically, 7 or more years of experience in professional services, project management or related field, plus 3 or more years of people management responsibility
• Understanding of debit & credit card EFT transaction processing, debit & credit settlement and reconciliation, as well as the onboarding and migration of new banks
• Direct experience with project management processes and software industry standards (e.g. ISO, CMM, Six Sigma), along with an understanding of IT project methodologies and life cycles (e.g. conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation)
• Hands on knowledge of ServiceNow (ticketing & workflow), Jira, and financial reporting & analysis (P&L, forecasting, demand, capacity planning)
• Work experience with complex issue triage, investigation, UAT & production support, and problem resolution
• Vocal leadership with a sense of urgency, initiative, ability to de-escalate, set clear expectations, manage team performance, build high morale, motivate and develop staff
• Added Bonus If You Have: Direct technical expertise with debit & credit migrations, switches, deconversions, conversions, data mapping, and networks.

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits