A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements.
Requirements
- Hands-on experience with ServiceNow components (Service Catalog, App Engine Studio, Flow Designer, Service Portal).
- Hands-on experience in ServiceNow ITOM module.
- Implement CMDB/Discovery/Service Mapping/event management solutions.
- Develop and maintain application dependencies, workflows, integrations, and processes.
- Build, test, and apply enhancements and upgrades within Development, Test, and Production environments.
- Design, develop, and implement ServiceNow customizations (core setup, workflow administration, reporting, data imports, custom scripting, third-party software integrations).
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs, and ACLs.
- Build custom widgets and portals in Service Portal.
- Develop applications on ServiceNow platform and related technologies (App Creator, Studio, ES5/ECMAScript).
- Work with web application technologies (HTML, CSS, JavaScript, REST).
- Maintain and administer ITSM system and ServiceNow platform.
- Monitor health, usage, and overall compliance of ServiceNow and its applications.
- Manage permissions and access (roles, users, groups).
- Manage 3rd party ServiceNow support roles and responsibilities.
- Provide general support, administration, maintenance, and upgrades.
- Coordinate upgrades and changes to the ServiceNow instance.
- Perform platform upgrades and review skipped updates.
- Maintain system documentation, logs, and work instructions.
- Create and maintain design specifications, architectural diagrams, and process diagrams.
- Develop and administer reporting services and system integrations.
- Generate reports, patch, and monitor ServiceNow instances.
- Create, analyze, and distribute reporting, data, and information regarding operational performance.
- In-depth knowledge and experience with ServiceNow integration capabilities, including REST, SOAP, and MID Server.
- Develop systems integrations and process automation.
- Proven experience in leading ServiceNow integration projects.
- Strong understanding of ServiceNow architecture, capabilities, and best practices for integration.
- Experience with Agile methodologies and project management tools is a plus.
- Strong knowledge of Mid Server, Integrations, LDAP, Flow Designer, SSO, APIs.
- Provide technical and architectural leadership for ServiceNow applications.
- Lead technical design sessions with development teams, ensuring architecture standards.
- Define technical evaluation criteria for product and technology selection.
- Contribute to the continual improvement of Delivery Services processes (CI/CD) Pipeline
Benefits
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
- Competitive salary and benefits package.
- Opportunity to work on cutting-edge ServiceNow integration projects.