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MKS2 Technologies
Incident Manager
Join MKS2 Technologies in Austin, TX as an Incident Manager. Lead IT incident resolution using ServiceNow, requiring 4 years of IT experience and ITIL knowledge. Full benefits offered.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 12, 2025
We are seeking an Incident Manager to join our team at MKS2 Technologies, LLC. As an Incident Manager, you will lead technical teams to resolve high-priority incidents affecting major IT systems. You will work with system owners, application development, and infrastructure support teams to investigate and diagnose system problems and defects. The position requires 4 years of experience in IT Incident Response Operations and knowledge of ITIL Service Management and Incident Management.
Requirements
- 4 years of experience working with IT Incident Response Operations
- Experience with ITIL Service Management and Incident Management
- Good verbal communications to include strong leadership voice
- Good written communication skills
- Strong critical thinking and error assessment capabilities
- Experience using ServiceNow as the platform for Incident and Problem Management
- Experience using Microsoft Outlook and Microsoft Teams
Benefits
- Full benefits
Requirements Summary
4 years of IT experience, ITIL knowledge, and strong communication skills
Apply now
Austin
|
Texas
United States
Mid-Level
In-Person
Full Time
85000-85000 USD/year
