Incident Manager

We are seeking an Incident Manager to join our team at MKS2 Technologies, LLC. As an Incident Manager, you will lead technical teams to resolve high-priority incidents affecting major IT systems. You will work with system owners, application development, and infrastructure support teams to investigate and diagnose system problems and defects. The position requires 4 years of experience in IT Incident Response Operations and knowledge of ITIL Service Management and Incident Management.

Requirements

• 4 years of experience working with IT Incident Response Operations
• Experience with ITIL Service Management and Incident Management
• Good verbal communications to include strong leadership voice
• Good written communication skills
• Strong critical thinking and error assessment capabilities
• Experience using ServiceNow as the platform for Incident and Problem Management
• Experience using Microsoft Outlook and Microsoft Teams

Benefits

• Full benefits