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Rakuten Payment, Inc.
Incident Manager, Incident Management Section (RMI Network Operations (SXC) Div)
Join Rakuten Payment, Inc. in Tokyo as an Incident Manager. Lead incident calls, utilize ServiceNow, and ensure seamless communication. 5+ years in Telecom/IT required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 5, 2024
The Incident Manager will lead and drive incident calls, ensure effective communication and coordination among stakeholders, and manage responses to emergency situations to minimize service disruption and protect customer experience.
Requirements
- Minimum 5 years of experience in Telecom/IT incident management or a related field.
- Strong understanding of ITIL processes and best practices.
- Experience with incident management tools such as ServiceNow, JIRA, etc.
Benefits
- Opportunity to work on a shift basis to ensure continuous incident management, 24 hours a day, 365 days a year.
- Professional growth and development in a dynamic and innovative company.
Requirements Summary
Minimum 5 years of experience in Telecom/IT incident management, strong understanding of ITIL processes and experience with incident management tools
