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Airgas
Incident Manager (IT Ticket Facilitation)
Join Airgas as an Incident Manager in Petaling Jaya, Selangor. Leverage ServiceNow for IT incident resolution. Requires ITIL certification and strong communication skills. Benefits include medical coverage and wellness programs.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 11, 2025
The Incident Manager (IT Ticket Facilitation) is responsible for ensuring the efficient and effective resolution of IT incidents impacting Air Liquide business operations. This role focuses on the timely coordination, communication, and escalation of incidents, driving restoration of services with minimal disruption.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Background of working with MSPs or BPO is preferrred
- Fluent English in both written and oral as the working language
- ITIL v4 Foundation certification or higher is highly desirable
- Proven experience in incident management, preferably in a large enterprise environment
- Strong understanding of IT infrastructure and services
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work under pressure and manage multiple priorities
- Experience with incident management tools (e.g., ServiceNow, Jira Service Management)
- Experience with ticketing systems
- Ability to work on call during off hours occasionally for urgent cases
Benefits
- Medical card coverage for self and dependents (outpatient and inpatient)
- Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
- Monthly NICE Program activities for team bonding and well-being lifestyles
Requirements Summary
Bachelor's degree in Information Technology or related field, ITIL certification, experience in incident management, strong communication and problem-solving skills
