Service Desk Service Delivery Manager

The Service Desk Service Delivery Manager will be accountable for the execution of the 2 core services within APAC. Those 2 core services are Remote support, and Automation. The role will manage the operational organization (vendors) to support the delivery of the overall End User Support strategy and day to day execution.

Requirements

• Able to work independently with minimal supervision.
• Demonstrated teamwork and collaboration in a professional setting.
• Experience with Google collaboration tools is a plus.
• Strong interpersonal and team work skills.
• Excellent verbal and written communication skills and excellent customer service skills
• Ability to manage multiple tasks and projects simultaneously and work within timelines to meet deadlines.
• Strong ServiceNow reporting capability (SLA’s, Time Durations, Service based, Business Analytics)
• Have vast experience to manage the regional service desk support team
• Able to work in a diverse and inclusive workplace that embraces the diversity of employees, customers, patients, community stakeholders and cultures across the world

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and diverse work environment
• A chance to work with a global company with a strong commitment to innovation and customer satisfaction