.svg)
Airgas
Service Desk Service Delivery Manager
Join Airgas as a Service Desk Service Delivery Manager in Petaling Jaya, Selangor. Lead APAC support, optimize ServiceNow reporting, and enhance customer satisfaction.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 24, 2025
The Service Desk Service Delivery Manager will be accountable for the execution of 2 core services within APAC. This includes remote support, automation, and onsite support. The role will lead an outsourced service and report to the GIO Global Operations Manager.
Requirements
- Able to work independently with minimal supervision.
- Demonstrated teamwork and collaboration in a professional setting.
- Experience with Google collaboration tools is a plus.
- Strong interpersonal and team work skills.
- Excellent verbal and written communication skills and excellent customer service skills
- Ability to manage multiple tasks and projects simultaneously and work within timelines to meet deadlines.
- Strong ServiceNow reporting capability (SLA’s, Time Durations, Service based, Business Analytics)
- Have vast experience to manage the regional service desk support team
Benefits
- Improving customer satisfaction with a focused first call resolution based approach in the APAC regions
- Aggregate all Service Desk demand to optimize resolution at the lowest cost point.
- Drive business innovation to reduce overall incidents through self healing & self-help capability
- Provide operational support and direction for all audits in support of Air Liquide compliance and regulatory needs
Requirements Summary
5+ years of experience in managing a regional service desk support team, with strong interpersonal and team work skills, excellent verbal and written communication skills, and ability to manage multiple tasks and projects simultaneously
