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Amgen
IS Business Systems Analyst
Join Amgen as an IS Business Systems Analyst in Hyderabad. Leverage ServiceNow (CMDB, CSDM) to optimize IT processes, analyze data, and drive strategic decisions. Master's/Bachelor's required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Asset Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 28, 2025
This position will play a key role in optimizing the organization's technical environment by driving customer engagement, refining business processes, and supporting strategic decision-making. The role will focus on analyzing and prioritizing rationalization targets, calculating total cost of ownership (TCO), and leveraging data insights to guide senior management.
Requirements
- Proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel, etc.)
- Ability to interpret complex datasets and translate them into actionable insights
- Experience in stakeholder engagement and cross-functional collaboration
- Understanding of IT asset management, cost optimization, total cost of ownership, and technology lifecycle management
- Experience with cost-benefit analysis for IT rationalization projects
- Experience with ServiceNow, especially CMDB, Common Service Data Model (CSDM) and IT Service Management
- Experience working in SAFe and/or Agile Teams
- Experience with process development/engineering
- SAFe for Teams certification (preferred)
Benefits
- Contributing to the development of best practices and standard operating procedures for technology rationalization
- Collaborating with internal teams and stakeholders to ensure alignment on rationalization goals
- Supporting customer outreach efforts to drive engagement and adoption of technology rationalization initiatives
- Preparing reports and presentations for senior management, outlining progress, impact, and recommendations
Requirements Summary
Master's degree and 1 to 3 years of Information Security or IT experience. Alternatively, Bachelor's degree and 3 to 5 years of experience or Diploma and 7 to 9 years of experience
