IT Analyst - Distribution System

IT Analyst - Distribution System role involves identifying and diagnosing user tickets, maintaining IT standards, and ensuring seamless integration of IT tools and technologies. The role requires strong knowledge of ITSM/ITIL, IT ticket management tools, and proficiency in Microsoft products and technologies.

Requirements

• Good understanding of computer systems, hardware/software, mobile devices, computer laptop/desktop, and IT technologies.
• Strong knowledge of ITSM/ITIL and experience with IT ticket management tools, such as ServiceNow, BMC Helix, or similar system.
• Proficiency in Microsoft Intune, Mobile Device Management, Software Distribution System
• Proficiency in Microsoft Office Products (Windows OS, Microsoft 365, MS Teams, Outlook, OneDrive, SharePoint, MS Teams Rooms).
• Proficiency in Microsoft Windows Server (2016/2019/2022), Active Directory, DNS/DHCP, File and Print server administration.
• Experience with Computer and Users Management tools e.g. Ivanti LANDesk, MS SCCM, McAfee ePO Orchestrator, Endpoint security, Identity Access Management and etc.
• Understanding of basic networking (WAN/LAN/WLAN), Internet Guest Access, Cloud technologies.
• Experience in leading IT projects and implementing technology solutions.
• Provide essential security advice and support, IT training and guiding to customers
• Delivering customer service through multiple channels and business unit including Continental Rayong PLT, MotorCycles,bangkok Sales / Other Continental Divisions in Thailand and cross country.
• Strong analytical skills to diagnose and resolve complex IT issues.
• Excellent communication skills to interact effectively with customers and team members.
• Leadership abilities to manage IT projects and coordinate with cross-functional teams.
• Problem-solving skills to provide innovative solutions and improve IT service delivery.
• Customer service orientation to deliver high-quality support and training to users.