IT Business Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Our ServiceNow team is focused on creating service solutions on the platform for our Manulife partners across the globe.

Requirements

• Collaborate with various customers to elicit, understand, and capture requirements for ServiceNow technology solutions.
• Identify and clarify the needs of the requestor or requesting group and translate them into ServiceNow solution requirements.
• Document, communicate, and manage, solution requirements that meet the requestor’s needs.
• Gather information using a variety of analysis techniques – such as workshops, interviewing, documentation analysis, etc.
• Model solution requirements in a variety of ways – using such methods as written text, process diagrams, decision tables, or other models.
• Ensure that all solution stakeholders have a clear and consistent understanding of the solution that is to be built, via effective use of meetings and communications.
• Support change management of the requirement and solution details during the solution life cycle
• Perform functional testing of simple solutions.
• Manage multiple concurrent requests effectively and efficiently.
• Support for our Developers during the build phase of the solution development.
• Support for our QA during any functional testing activity that they are performing.
• Support for the implementation activities needed to release the solution into our Production environment.
• Collaborate with geographically and culturally diverse cross-functional teams.
• Other duties as assigned.

Benefits

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources