IT Change and Problem Manager

Lead the adoption and delivery of change and problem management practices, based on ITIL service support principles, through effective coordination of change planning and implementation, problem resolution, and liaising with business customers and IT teams.

Requirements

• 5+ years of experience managing IT service management practices
• 3+ years of experience with IT service management systems, including ServiceNow
• HS diploma or GED
• Experience with in-depth investigations into IT problems and carrying out risk and impact assessments for IT infrastructure changes
• Experience with tracking problems and collaboration with cross functional teams to solve for root cause analysis
• Experience in developing training documentation and performance support
• Experience in facilitating and coordinating Change Advisory Boards and reporting out trends and analysis to upper management

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave, professional development, tuition assistance, work-life programs, and dependent care
• Recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values