Erste Digital GmbH

IT Change Manager (ITIL) (all humans)

Join Erste Digital in Vienna as an IT Change Manager. Leverage ServiceNow for ITIL processes, improve IT operations, and enjoy competitive benefits.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Virtual Agent
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Workflow Automation
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 17, 2025

Join Erste Digital to co-create the digital future and make a difference in the financial lives of millions. As an IT Change Manager, you'll be part of a team that provides core processes and central monitoring for IT operations. The role involves planning and executing IT changes, improving processes, and working with stakeholders to implement effective solutions.

Requirements

  • Completed education in IT or relevant field (HTL, FH, university, or experience in bank IT environment)
  • Proficient in utilizing ServiceNow for IT Service Management and process automation
  • Experience in IT Service Management and frameworks such as ITIL and COBIT

Benefits

  • Competitive salary
  • International, talented, and passionate community
  • Health Centre with medical services
  • Employee benefits for financial services, insurances, supermarkets, and more
  • Employee Referral Program
  • Interest groups and clubs

Requirements Summary

Completed education in IT, proficient in ServiceNow, and experience in IT Service Management and frameworks like ITIL and COBIT