Senior Solution Sales Executive, CRM Workflows

The Senior Solution Sales Executive will be responsible for market success of ServiceNow’s Customer Service Workflows product suite. This role will drive end-to-end sales initiatives, work closely with sales teams, and develop key sales and go-to-market strategies to establish ServiceNow as a leader in Customer Engagement.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• At least 5 years experience or equivalent of solution and service based sales experience within a CSM, Customer Engagement or CX solution provider or related high technology business environment
• A deep understanding of Customer Service Management, Customer Experience or Customer Engagement related business processes
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Ability to work in a complex matrix organisation
• Pitch perfect communication and presenting skills, with fluency in English and German being essential