IT Desktop Support Analyst

IT Desktop Support Analyst responsible for ensuring smooth operation of IT hardware and software systems within the facility, providing critical support for new store openings, and maintaining accurate inventory of necessary components.

Requirements

• 2+ years of experience in a helpdesk role
• Proficient in using ServiceNow or other ticketing system for incident management
• Strong problem-solving abilities with a focus on diagnosing hardware and software issues
• Detail-oriented with the ability to maintain accurate records, particularly in inventory management and asset tracking
• Team player with a can-do attitude, and with the ability to work independently or collaboratively with multiple people and/or teams
• Strong verbal and written communication skills

Benefits

• Competitive compensation
• 401k with company matching contribution
• Potential to earn company performance-based bonuses
• Comprehensive wellness package including medical, dental, vision, and Flexible Spending Account
• Generous 50% employee discount and access to employee-only sales
• Support the causes you’re passionate about
• Child Care Discount at participating locations
• Tuition reimbursement program
• Employee Assistance Program (EAP)
• Discounts on cell phones, and computer purchases, entertainment tickets and more
• Pet insurance for your fur babies