IT Field (Desktop) Technician

The IT Field Technician will provide high-level support to Grant Thornton employees in a fast-paced environment, ensuring 100% laptop uptime and a positive customer experience. The role requires strong technical knowledge, excellent communication skills, and the ability to work independently and in a team environment.

Requirements

• College degree or equivalent combination of education and experience
• Prior experience with end user services, information technology or related field
• 1 to 3 years of experience in field service support working with technology industry
• Strong knowledge of Windows Operating systems
• Strong Knowledge of Office products
• Knowledge of Remedy or ServiceNow ticket systems
• Established laptop hardware experience
• Understanding of mobile devices calendar and mail support for iOS and Android
• Basic analytical and problem-solving skills
• Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Strong communication skills
• Ability to work independently but also in a team environment