IT Help Desk (8 months Contract)

Provide IT related Software and Hardware support, configure and manage customer workstations, troubleshoot and repair hardware and software, and perform daily support tasks. Collaborate with third-party vendors and manage service requests and incident tickets. Assist with tablet and mobile device support to meet business needs.

Requirements

• 3 years of experience in IT hardware/software
• Technical degree/certificate in related discipline
• Microsoft Certified Desktop Technician
• Ability to manage users and PC's using Active Directory
• Proficient in Microsoft O365 applications
• Ability to perform IT hardware and software diagnostics and repairs
• Strong customer service focused skills
• Strong organization and time management skills
• High level of professionalism during interactions with customers and vendors
• Experience using ITSM software (ServiceNow) to manage service tickets and document support provided
• Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Microsoft Edge, Windows 11, Active Directory, Virtual Private Network (VPN), Multi-factor authentication (MFA))
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Benefits

• Benefits not specified