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MKS Instruments
IT Manager, Field Services
Join MKS Instruments as an IT Manager, Field Services in Batu Kawan, Penang. Oversee IT teams, manage services, and ensure quality delivery. 10+ years experience required. Competitive salary and global opportunities.
Senior
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Field Service Management
Change Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 7, 2025
As an IT Manager, Field Services at MKS, you will partner with Internal Teams & Stakeholders to ensure the organization's effective delivery, management, and improvement of IT services. You will oversee the IT team, manage incidents and changes, and align IT services with business goals to maintain high service quality and efficiency.
Requirements
- 10+ years related experience, including management in a support services structures and/or IT projects/solutions implementation, construction projects/programs
- Excellent customer service mindset
- Working knowledge of Windows Client, GPOs, O365, Azure Active Directory, MFA, SSO, Hybrid Cloud, VDI, and ServiceNow
Benefits
- Competitive salary and benefits package
- Opportunity to work with a global organization
- Chance to develop and manage the IT service budget efficiently
Requirements Summary
10+ years of experience, excellent customer service, and working knowledge of Windows Client and ServiceNow
