IT Operations and Maintenance Specialist

DecisionPoint Corporation is seeking an IT Operations and Maintenance Specialist to join our team. This position is remote, with a candidate on the East Coast highly desired.

Requirements

• Active Secret Security clearance.
• Bachelor’s Degree with a minimum of 2 years of experience working within a service desk supporting a federal customer
• Experience with ServiceNow ITSM and managing global, 24/7 ticket queues and help desk
• Extensive knowledge of cloud platforms, including Microsoft Azure, Amazon Web Services, and/or Google Cloud Services
• Extensive knowledge of cloud productivity suites, including Microsoft’s Office 365 and Google G-Suite.
• The ability to communicate technical as well as non-technical information clearly, both orally and in writing to both technical and non-technical audiences.
• Extensive experience with logistical support, recovery planning, and implementation.
• Experience using PC workstation operations in a Microsoft Office environment including MS Edge, MS Word, Excel, Outlook, PowerPoint
• Experience using MS Teams (or equivalent video sharing tools)

Benefits

• Equal Employment Opportunity Policy
• Affirmative Action Policy
• Pay Transparency Policy
• Authorization to Share Resume and Personal Information