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gategroup
IT Service Desk Agent
Join gategroup in Madrid as an IT Service Desk Agent. Provide Level 1 support using ServiceNow, managing incidents and requests. High school diploma required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 18, 2025
We’re looking for motivated, engaged people to help make everyone’s journeys better. Provide Level 1 IT support to the organization, acting as a single point of contact for internal users. Manage routine and non-routine incidents, problems, and requests.
Requirements
- High school diploma or equivalent
- Understanding of operating systems (Windows, macOS, Linux)
- IT related studies or previous IT Service Desk Agent experience is preferred
- Awareness to ITSM tools – (ServiceNow preferable)
- Proficiency with service desk telephony and ticketing systems
Requirements Summary
High school diploma or equivalent. Understanding of operating systems. IT related studies or previous IT Service Desk Agent experience is preferred
