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Concentrix
IT Service Desk Agent (German-speaking) - Remote FI01
Join Concentrix as a German-speaking IT Service Desk Agent (Remote) in Barcelona. Support IT requests, troubleshoot issues, and utilize ServiceNow. Benefits include a competitive salary, remote work, and career development.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 7, 2025
As an IT Service Desk Agent, you will provide friendly and efficient support for our client's team members, handling IT requests and issues over the phone, mail, - chat, or through our self-service portal. You will also troubleshoot issues, collaborate with 2nd-level support teams and external service providers, and help employees operate their systems and devices like a pro!
Requirements
- 1-2 years of experience in 1st or 2nd-level IT support
- Proficient or bilingual level of German and advanced English skills
- Knowledge of Windows 10, Office 365, MS Teams, and troubleshooting both hardware and software
- Familiarity with ITSM ticket systems (like ServiceNow) is a plus!
Benefits
- Full-time 39 hours/week permanent contract
- Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus
- Opportunity to work remotely from anywhere in Spain
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Requirements Summary
1-2 years of IT support experience, proficient German and English skills, and knowledge of Windows 10, Office 365, and MS Teams
