IT Service Desk Agent (German-speaking) -On-site FI01

We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. As an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Requirements

• 1st or 2nd-level IT support experience in larger environments
• Proficient or bilingual level of German and advanced English skills
• Knowledge of Windows 10, Office 365, MS Teams, and troubleshooting both hardware and software
• Analytical mind and a can-do attitude
• Familiarity with ITSM ticket systems (like ServiceNow)
• Knowledge of ITIL V4 processes
• Customer-focused, responsible, and always aiming for the best
• Excited to develop both technical and soft skills, and you’re open to working flexible shifts

Benefits

• Full time 39 hours/week permanent contract: Monday to Friday 08:00 to 17:00
• Salary 22 000 euros gross/year + up to 2 400 euros gross/year in bonus
• Great office location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses