IT Service Desk Agent (German-speaking) -On-site FI01

We're a global technology and services leader that powers the brands of the future. As an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development are encouraged, with training, cutting-edge technologies, and support to succeed.

Requirements

• German speaker with proficient or bilingual level
• 1st or 2nd-level IT support experience in larger environments
• Knowledge of Windows 10, Office 365, MS Teams, and troubleshooting
• Analytical mind and a can-do attitude
• Familiarity with ITSM ticket systems (like ServiceNow)
• Knowledge of ITIL V4 processes

Benefits

• Full time 39 hours/week permanent contract
• Salary 22 000 euros gross/year + up to 2 400 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses