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DMI
IT Service Desk Analyst
Join DMI as an IT Service Desk Analyst in Dallas, TX. Provide Tier I-II support using ServiceNow, ensuring SLAs are met. Requires strong communication skills and a relevant degree. Benefits include wellness and development programs.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 25, 2024
DMI is looking for a Service Desk Analyst to support a federal customer in Dallas, TX. The candidate will provide Tier I-II support to users on a variety of issues, respond to telephone calls and email, and provide reports on Service Level Agreements (SLAs).
Requirements
- Experience using Microsoft Office tools
- Windows Operating Systems
- Strong customer service and strong communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
- Experience with computer terms and customer service operations
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
Bachelors degree in a relevant field or equivalent experience required
