ConnectOS

IT Service Desk Analyst L1 (AU Retail, Office-based)

Join ConnectOS as an IT Service Desk Analyst L1 in Mandaluyong. Provide first-level support, manage incidents, and enjoy benefits like medical coverage and career growth.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
September 2, 2024

We are looking for an IT Service Desk Analyst L1 to join our team. As a key member of our service desk, you will be responsible for delivering first-level support to our customers. You will handle calls professionally, effectively, and adhere to standard procedures. You will also manage application deployment, own incidents and requests, and handle intermediate-level administration for all systems.

Requirements

  • 1.5+ years of experience in a service desk environment
  • Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
  • Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
  • Exposure to Ticketing Tools and Active Directory
  • Excellent technical and troubleshooting skills
  • Nice to Have: Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS), Familiarity with ITIL Foundation, Knowledge of the Retail Industry

Benefits

  • Medical, Dental Coverage, and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

Requirements Summary

Experience in a service desk environment, knowledge of Microsoft technologies, and excellent technical and troubleshooting skills are required. Nice to have: exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS), familiarity with ITIL Foundation, and knowledge of the Retail Industry
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