IT Service Desk Analyst L1 (AU Retail, Office-based)

We are looking for an IT Service Desk Analyst L1 to join our team. As a key member of our service desk, you will be responsible for delivering first-level support to our customers. You will handle calls professionally, effectively, and adhere to standard procedures. You will also manage application deployment, own incidents and requests, and handle intermediate-level administration for all systems.

Requirements

• 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills
• Nice to Have: Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS), Familiarity with ITIL Foundation, Knowledge of the Retail Industry

Benefits

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA