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GKN
IT Service Desk Engineer
Join GKN as an IT Service Desk Engineer in Vigo, Pontevedra. Leverage ServiceNow skills to provide top-tier IT support. 2+ years experience required. Competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 19, 2025
The IT Service Desk Engineer will be the main point of contact for all IT-related issues and requests, providing high-quality support and maintaining customer satisfaction through a single point of service.
Requirements
- Minimum 2 years of experience in IT service desk or Level 1 support roles
- Experience in customer service or IT-related support functions
- Solid understanding of Windows environments
- Familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira)
- Basic understanding of networking concepts, hardware, and software troubleshooting
- Experience with collaboration tools (e.g., Microsoft Teams, Zoom)
- Good communication and interpersonal skills
- Ability to manage multiple tasks under pressure while maintaining high customer satisfaction
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
Benefits
- Professional growth and development opportunities
- Collaborative and innovative work environment
- Competitive salary and benefits package
Requirements Summary
2 years of experience in IT service desk or Level 1 support roles, good communication and interpersonal skills, ability to manage multiple tasks under pressure
