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Hearst
IT Service Management Process Owner
Join Hearst in Dallas as an IT Service Management Process Owner. Leverage your ServiceNow expertise to enhance ITSM processes in healthcare.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
Homecare Homebase is hiring an IT Service Management Process Owner to create, document, manage, and improve IT Service Management processes. The ideal candidate has experience in Enterprise and/or IT Service Management, strong communication skills, and knowledge of the ServiceNow platform.
Requirements
- 2+ years overall experience as a fulfiller in the ServiceNow platform
- 2+ years overall experience as an ITSM Process Owner
- 5+ years overall experience in an IT Service Management or Operations role
- Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX)
- Bachelor’s degree in Computer Science, Engineering, Math or related (equivalent experience considered)
Benefits
- opportunities to make a difference in patient care
- working in a culture guided by values of caring, action, respect, excellence, and smile
Requirements Summary
2+ years in ServiceNow, 5+ years in IT Service Management, Bachelor’s degree in Computer Science or related
