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ZOLL Medical Corporation
IT Service Management Specialist
Join ZOLL Medical as an IT Service Management Specialist. Lead incident, problem, and change processes. Requires 5+ years IT experience and ITIL V3 certification.
Direct Hire
Mid-Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Incident Management
Change Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 7, 2025
The IT Service Management Specialist will be responsible for managing and deploying incident, problem, and change processes. This role requires leadership, communication, and technical skills to ensure processes are implemented and followed across the organization.
Requirements
- Bachelor's Degree
- 5+ years of relevant work experience in Information Technology
- At least three years of experience in a Service Management team
- Experience managing and utilizing ServiceNow
- 5+ years of relevant ITIL experience
- ITIL V3 certification
- Proven experience in Incident, Problem, and Change management
Benefits
- Fluency in English
- Excellent communication skills
Requirements Summary
5+ years of IT experience, 3+ years in Service Management, ITIL V3 certification, and fluency in English
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