IT Service Manager

We are seeking an IT Service Manager to join our Manufacturing and Supply Team in Barcelona, Spain. The IT Service Manager will be responsible for ensuring full continuity of support processes, managing escalations, and applying end-to-end problem-solving methodologies. The role will also involve reporting on operations effectiveness and establishing partnerships with managed services provider teams.

Requirements

• Demonstrate expertise in ITIL v4 Frameworks
• Have advanced knowledge of ServiceNow Platform
• Have a good understanding of infrastructure and application technologies
• Be familiar or have an interest in Cloud Platforms
• Be familiar with DevOps and Site Reliability Engineering concepts
• Be fluent in English

Benefits

• A thoughtful, well-crafted rewards package
• A wide range of health and wellbeing benefits
• At least 14 weeks’ gender-neutral parental leave
• A supportive, future-focused team
• Endless opportunities to grow your talent and drive your career