IT Service Manager

Lead IT Service Management (ITSM) practices to ensure optimal efficiency, enhanced communication, and service delivery aligned with business priorities. Manage ITSM resources, lead initiatives to align service delivery with business priorities, and implement process improvements.

Requirements

• ITIL Foundations Certification (v3 or v4) required; ITIL Intermediate preferred.
• Bachelor’s degree in Computer Science or a related field.
• 5+ years as an IT process owner, conducting assessments, designing processes, and implementing service management solutions.
• 3+ years of experience with ServiceNow.
• Experience managing and maturing a Configuration Management Database (CMDB).
• Leadership and Management Skills: Proven experience leading teams in an enterprise environment with direct reports.
• Financial Acumen: Strong financial background with a proven ability to manage contract details and asset lifecycle.

Benefits

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.