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BIP
IT Service Manager - Government & Public Services
Join BIP as an IT Service Manager in Milano. Oversee IT services, ensure SLA compliance, and drive improvements. Requires 3+ years in IT service management.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 7, 2025
We are looking for an IT Service Manager with experience in managing and orchestrating IT services to ensure compliance with SLAs and continuous improvement of IT operations.
Requirements
- Proven experience in IT service management.
- Knowledge of ITIL methodologies and their practical application.
- Ability to coordinate between business, IT, and external suppliers.
- Experience in managing contracts and SLAs with IT service suppliers.
- Knowledge of IT service management tools (ServiceNow/Siebel).
- Knowledge of the Polarion tool.
- Familiarity with IT governance and regulatory compliance practices.
- Excellent communication and negotiation skills.
- Problem-solving and crisis management skills.
- Customer-oriented and quality service-oriented.
- Teamwork and interpersonal relationship management.
Benefits
- Unspecified
- Unspecified
Requirements Summary
At least 3 years of experience in IT service management with experience in managing complex IT services in enterprise contexts
