IT Service Manager – Service Catalogue & Request Fulfilment

We are looking for an IT Service Catalogue & Service Request Fulfilment Manager to join our IT Operations & Support team. In this role, you will take ownership of the service request fulfilment process and help shape our IT operations by standardising services and enhancing our self-service portal.

Requirements

• Proven expertise in IT Service Management and experience managing service request fulfilment processes.
• Hands-on experience with IT Service Management tools such as ServiceNow, including creating and managing service catalogue entries.
• Strong knowledge of ITIL processes and principles (ITIL Foundation certification is a plus).
• Experience in managing and maintaining Configuration Management Database (CMDB) solutions, including defining Configuration Items (CIs) and Request Items (RIs).
• Excellent analytical skills with the ability to use KPIs and data to improve processes and service efficiency.
• Strong communication skills with a service- and solution-oriented approach, capable of collaborating effectively with global teams and service partners.
• Fluent in spoken and written English; German language skills are advantageous.

Benefits

• The chance to lead impactful projects, collaborate with international teams, and improve the way we deliver IT services across our organisation.