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Pinsent Masons
IT Service Platforms Manager
Join Pinsent Masons in Birmingham as an IT Service Platforms Manager. Lead a team to enhance ServiceNow solutions, requiring 3+ years in ITSM and strong stakeholder skills. Enjoy a supportive work environment and inclusive benefits.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 28, 2025
Join an award-winning team as an IT Service Platforms Manager, responsible for managing a team to drive usage of automated solutions and provide support for systems used within Technology Services. Variety of work, open and supportive environment, and opportunity to make a difference.
Requirements
- Extensive experience managing an enterprise ITSM such as Halo, ServiceNow or similar.
- Minimum 3+ years line management experience (Manager/ Team leader / Supervisor) - with experience in areas such as appraisals, 1-2-1s, continuous development and training.
- Able to evidence great stakeholder management skills – be that internal colleagues, external clients or third-party suppliers – with the ability to challenge where appropriate.
Benefits
- Disability Confident and top Stonewall employer
- Valuable 500 member
- Signatory of the Race at Work Charter
- Proud partner of Neurodiversity in Law
Requirements Summary
Minimum 3+ years line management experience, extensive experience in enterprise ITSM, and great stakeholder management skills
