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RBGlobal
IT Support Center Associate
Join RBGlobal as an IT Support Center Associate. Provide tier 1 & 2 support, lead a team, and enjoy competitive pay, growth opportunities, and remote work.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 12, 2025
The Lead IT Support center Associate is a key member of the Global IT Operation team, responsible for providing tier 1 & 2 support to end users, and ensuring the Support Centre team manages incidents efficiently. As a team lead, the role involves monitoring incoming calls, resolving end user issues, and troubleshooting difficult problems.
Requirements
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in IT support or related field
- Experience with ITSM platforms, such as ServiceNow
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible remote work options
Requirements Summary
Bachelor's degree in Computer Science or related field, 2+ years of IT support experience, experience with ITSM platforms
