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Payfuture
IT Support Engineer
Join Payfuture as an IT Support Engineer in Dubai. Provide technical support for IT systems, requiring 3+ years of experience in IT management and strong troubleshooting skills.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 18, 2025
Provide technical support and troubleshooting for IT systems, including Windows, UNIX, and Linux-based systems, and ensure smooth IT operations for employees across multiple office locations.
Requirements
- 3+ years of experience in IT Service Management, Technical Support, or Incident Management
- Strong knowledge of Windows (7,10), UNIX, and Linux platforms
- Experience with Active Directory (AD) management and SCCM troubleshooting
- Hands-on experience with ticketing systems such as JIRA, ServiceNow, and BMC Remedy
- Proficiency in MS Office 365, Outlook, Slack, and remote access tools
- Experience with network administration, VPN, and cloud-based tools (Azure Administration, AWS)
- Prior experience troubleshooting laptops, desktops, servers, and network devices
- Strong problem-solving, communication, and customer service skills
Requirements Summary
3+ years of IT experience, strong knowledge of Windows, UNIX, and Linux, and experience with ticketing systems and network administration
