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Payfuture
IT Support Engineer
Join Payfuture in Dubai as an IT Support Engineer. Leverage ServiceNow for incident management and technical support. 3+ years in ITSM required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 18, 2025
The IT Support Engineer will provide first and second-line support, incident management, and technical troubleshooting for PayFuture’s IT systems, requiring hands-on experience with IT service management tools, network troubleshooting, system administration, and end-user support across multiple platforms.
Requirements
- 3+ years of experience in IT Service Management, Technical Support, or Incident Management
- Strong knowledge of Windows (7,10), UNIX, and Linux platforms
- Hands-on experience with ticketing systems such as JIRA, ServiceNow, and BMC Remedy
- Proficient in MS Office 365, Outlook, Slack, and remote access tools
- Prior experience troubleshooting laptops, desktops, servers, and network devices
Requirements Summary
3+ years of experience in IT Service Management, Technical Support, or Incident Management, strong knowledge of Windows, UNIX, and Linux platforms, and hands-on experience with ticketing systems
Apply now
Dubai
|
United Arab Emirates
Mid-Level
In-Person
Full-time
