Service Desk Analyst

BeyondTrust is seeking a Service Desk Analyst to provide technical support and assistance to end users, manage and maintain IT equipment, and coordinate with third-party vendors. The role involves translating non-technical difficulties into technical language and ensuring timely resolution of IT-related issues.

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• Proven experience in providing technical support to end users
• Strong knowledge of IT equipment, including computers, printers, and networking devices
• Excellent communication skills and ability to translate technical concepts into non-technical terms
• Familiarity with ticketing systems, incident management processes, and asset management, ServiceNow
• Intermediate understanding of Office365
• Ability to prioritize and manage multiple tasks simultaneously
• Proficiency in troubleshooting software, hardware, and network-related issues

Benefits

• Diversity and inclusion-focused company culture
• Employee recognition for growth and impact
• Opportunities for continual learning and development
• Employee assistance programs