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BlackStone eIT
ITSM engineer
Join BlackStone eIT in Dubai as an ITSM Engineer. Leverage ServiceNow to enhance ITSM processes, requiring 3+ years of experience and ITIL knowledge. Benefits include paid time off and training.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 21, 2025
BlackStone eIT is seeking an ITSM Engineer to enhance IT Service Management processes, design and implement ITSM frameworks, and optimize service delivery.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in ITSM engineering or a similar role.
- Strong understanding of ITSM frameworks, particularly ITIL.
- Experience with ITSM tools and software (e.g., ServiceNow, Jira, or similar solutions).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to collaborate effectively with teams.
- Ability to conduct training and support workshops.
- Detail-oriented with strong organizational and project management skills.
- Knowledge of service design, transition, and improvement methodologies.
- Certifications in ITIL or other ITSM frameworks are a plus.
Benefits
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
Requirements Summary
Bachelor's degree in Computer Science, IT, or related field. 3+ years of ITSM experience. Strong understanding of ITSM frameworks
Apply now
Dubai
|
Dubai
United Arab Emirates
Mid-Level
Hybrid
Full Time
