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Beyond Finance
IT Support Lead
Join Beyond Finance as an IT Support Lead in Chicago. Leverage ServiceNow ITSM skills to drive team performance, ensure quick resolutions, and enjoy great benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 10, 2025
We're looking for an exceptional IT Support Lead to take full ownership of our Tier 1 IT operations. You'll be responsible for driving high performance standards, leading the team, and ensuring fast, effective resolutions for our internal teams.
Requirements
- Hands-on leader with experience leading support teams
- Obsessed with metrics and process- and quality-driven
- Strong experience with CRM platforms, call center technology, and networking
- Excellent technical troubleshooting chops and documentation skills
- Solid experience with ServiceNow ITSM and SQL
- Clear, effective communicator with experience escalating and updating stakeholders
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
Requirements Summary
5-10 years of experience leading support teams, strong CRM platform experience, and excellent technical troubleshooting skills
