IT Support Representative

Honor exists to expand the world’s capacity to care. We’re a remote-friendly company looking for an IT Support Representative to provide technical support to franchise owners, Home Office employees, and international franchise partners.

Requirements

• Troubleshooting software and hardware issues
• Scheduling support activities
• Coordinating with third-party vendors
• Creating clear documentation
• Providing remote control support
• Developing documentation for franchise owners and Home Office staff
• Assisting with testing and rollout of new software releases
• Documenting system information and calls into ServiceNow
• Providing regular on-call rotation

Benefits

• Equity
• 401K with up to a 4% match
• Medical, dental and vision coverage
• Short Term Disability, Long Term Disability and Life Insurance
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program