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Holland America Group
IT Support Service Specialist (Onboard systems)
Join Holland America Group in Genoa as an IT Support Service Specialist. Leverage ServiceNow skills to enhance onboard IT services. Bachelor's required, 3-5 years experience. Flexible remote work and a diverse environment offered.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 31, 2025
We're seeking an IT Support Service Specialist to provide high-quality and efficient day-to-day support to our staff and customers on all Onboard IT services and applications. As a subject matter expert, you will act as a focal point between internal clients, the Service Desk, other IT teams, and suppliers for the onboard area.
Requirements
- Bachelor's degree in Computer Science or Information Technology
- Approximately 3-5 years of experience in IT Support
- Experience with ticketing, workflow, and monitoring tools (preferably ServiceNow and Dynatrace)
- Exceptional ability to provide technical support and troubleshooting
- Experience with the ITIL framework, including documenting processes and monitoring KPIs and performance metrics
- Ability to keep up with technical innovations and trends in IT support
- Strong interpersonal and communication skills
- Fluency in English
Benefits
- Opportunity to engage with different stakeholders and have a significant impact on the IT Support service for our fleet
- Part of the IT Department with the opportunity to engage with an international and innovative environment
- Flexibility to work remotely
- Diversity Equity & Inclusion environment
Requirements Summary
Bachelor's degree in Computer Science or Information Technology, 3-5 years of experience in IT Support, and experience with ticketing, workflow, and monitoring tools
