IT Support Service Specialist (Onboard systems)

We're seeking an IT Support Service Specialist to provide high-quality and efficient day-to-day support to our staff and customers on all Onboard IT services and applications. As a subject matter expert, you will act as a focal point between internal clients, the Service Desk, other IT teams, and suppliers for the onboard area.

Requirements

• Bachelor's degree in Computer Science or Information Technology
• Approximately 3-5 years of experience in IT Support
• Experience with ticketing, workflow, and monitoring tools (preferably ServiceNow and Dynatrace)
• Exceptional ability to provide technical support and troubleshooting
• Experience with the ITIL framework, including documenting processes and monitoring KPIs and performance metrics
• Ability to keep up with technical innovations and trends in IT support
• Strong interpersonal and communication skills
• Fluency in English

Benefits

• Opportunity to engage with different stakeholders and have a significant impact on the IT Support service for our fleet
• Part of the IT Department with the opportunity to engage with an international and innovative environment
• Flexibility to work remotely
• Diversity Equity & Inclusion environment