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OpenAI
IT Support Specialist
Join OpenAI as an IT Support Specialist in NYC. Leverage ServiceNow for ITSM, manage vendors, and enhance support processes. 5+ years in IT support required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 21, 2025
The IT Support Specialist will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. The role involves managing vendors and equipment, improving support systems and processes, and collaborating with cross-functional teams.
Requirements
- Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
- Identity and device management (e.g., Azure AD, Jamf, Intune)
- Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
- Excellent written and verbal communication skills
- Troubleshooting and problem-solving skills within Mac and macOS environments
- Experience with ServiceNow for IT service management (ITSM)
- Proactive approach to problem solving and continuous improvement
- Precision and attention to detail in work
- Customer-first mindset and ability to articulate technical details to diverse audiences
- Process improvement and vendor management skills
Benefits
- Relocation assistance
- Employee benefits (not specified)
Requirements Summary
5+ years of experience in IT support with strong technical expertise in macOS and excellent communication skills
