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Tools for Humanity
IT Support Specialist, LATAM
Join Tools for Humanity as an IT Support Specialist in Buenos Aires. Leverage ServiceNow skills to troubleshoot and support core apps. Bachelor's required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2024
The IT Support Specialist is responsible for providing technical support to end-users within the organization, troubleshooting hardware and software issues, and ensuring the smooth operation of the company's core apps. The ideal candidate will have excellent problem-solving skills, a customer-oriented attitude, and the ability to work efficiently in a very fast-paced environment.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum 3+ years of experience in an IT support role
- Experience with the Mac Operating System
- Experience with network protocols, configuration, and troubleshooting
- Knowledge of ITIL principles and practices is a plus
- Experience with ITSM tools like Jira, ServiceNow, etc.
Benefits
- Travel required 20%
- Opportunity to work with a globally inclusive financial network
- Chance to be part of a team that connects, empowers, and is owned by everyone
Requirements Summary
Bachelor’s degree in Computer Science or related field, 3+ years of experience in IT support role, experience with Mac Operating System and network protocols
