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Tools for Humanity
IT Support Specialist, LATAM
Join Tools for Humanity as an IT Support Specialist in Buenos Aires. Provide tech support, troubleshoot issues, and enjoy a global, inclusive work environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2024
The IT Support Specialist is responsible for providing technical support to end-users within the organization, troubleshooting hardware and software issues, and ensuring the smooth operation of the company's core apps. The ideal candidate will have excellent problem-solving skills, a customer-oriented attitude, and the ability to work efficiently in a very fast-paced environment.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum 3+ years of experience in an IT support role
- Experience with the Mac Operating System
- Experience with network protocols, configuration, and troubleshooting
- Knowledge of ITIL principles and practices is a plus
- Experience with ITSM tools like Jira, ServiceNow, etc.
Benefits
- Travel required 20%
- Opportunity to work with a globally inclusive financial network
- Chance to be part of a team that connects, empowers, and is owned by everyone
Requirements Summary
Bachelor’s degree in Computer Science or related field, 3+ years of experience in IT support role, experience with Mac Operating System and network protocols
