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Agent
L2 Service Desk
Join Agent as an L2 Service Desk Specialist. Leverage your ServiceNow skills to provide advanced IT support and mentor junior staff. 3-5 years required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
We're looking for a Mid-Level to Senior Service Desk Specialist with strong networking skills to join our IT support team. This role involves advanced technical support responsibilities, complex troubleshooting, and hands-on experience with network-related tasks.
Requirements
- 3–5 years of experience in a service desk or technical support role, with strong networking exposure
- Solid understanding of network systems and experience troubleshooting complex technical issues
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
Benefits
- Mentor junior service desk staff and assist in their technical development
- Contribute to and update internal knowledge bases for improved self-service
- Deliver outstanding support and clear communication to non-technical users
Requirements Summary
3-5 years of experience in a service desk or technical support role, with strong networking exposure. Solid understanding of network systems and experience troubleshooting complex technical issues. Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
