ITOM/CMDB Specialist - Prague

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. The ideal candidate should have a strong background in infrastructure technologies, experience with server operating systems, and knowledge of monitoring, network and server automation tools, cloud environments like Azure, GCP, AWS. The candidate should also have a good understanding of Javascript, Powershell or others. The main duties will be discovery of IT components data and storing them in CMDB, best practices for data population, identification and reconciliation, live discovery via ServiceNow tooling and 3rd party integrations.

Requirements

• Intermediate Windows and Unix administration skills
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers, security teams or cloud providers
• General knowledge of IT infrastructure topology including typical application, server, and networking configurations, Web and Application Servers, Load Balancers, Databases, and Virtualisation (WebSphere, MQ, IIS, Apache, VMware)
• Understanding of DNS and IP configuration and protocols such as HTTP, TCP, SOAP, REST, SSH and SNMP
• Understanding of SSL / PKI
• ServiceNow CSA level
• Advanced knowledge and ability in Server Administration across OS platforms
• Experience with network monitoring toolsets, such as Dynatrace, SCOM, Netcool, Nagios, Solarwinds and HPOM
• Deeper understanding of SNMP traps & MIBs/OIDs
• Ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting, Windows and PowerShell scripting, XML, JSON, Regular Expressions (RegEx), JEA configurations
• Understanding of Business Applications and their functionality in the ITIL model
• Comprehension of and the ability to communicate and implement the ITIL CMDB Model
• Familiarity with Amazon EC2, Azure, Google GCP and VMware
• ITILv3/v4 Foundations
• CCNA' or equivalent level of networking knowledge

Benefits

• 5 weeks of vacation per year
• 4 “My days” per year
• Hybrid office
• Flexible working hours
• Career management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology, etc.
• Meal allowance up to 28.000 CZK/year (123,90 Kč/day)
• Cafeteria (including the option of MultiSport card)
• Phone tariff (Unlimited calls, texts messages within the EU, 20GB of Internet)
• Udemy for Business account
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion, wedding or childbirth
• Friendly and open culture