ITSM Expert for ServiceNow (Lead / Principal Level) - Bratislava

We are looking for talented individuals who can demonstrate enthusiasm, passion, technical ability, and strong problem-solving skills. As an ITSM Expert (Lead / Principal Level), you will work on projects to support our practices in IT Service Excellence, Sales activities and account management, and IT Transformation.

Requirements

• University degree in IT related studies or equivalent
• Proven business experience and expertise in IT related technologies
• Min. 5 years, preferably 10+ years of experience in ITSM
• Technical knowledge of Service Management Platforms
• Ability to drive C-level client workshops (English, Slovak/Czech)
• Experience in pre-sale activities
• Experience with leading complex projects in an international environment
• Ability to drive offer development
• Experience with leading teams and projects
• Good general consulting and soft skills
• Advanced Slovak/Czech and English (both spoken and written form), German is a plus
• ITIL v3 Expert, ITIL 4 Managing Professional or equivalent
• ITSM tools knowledge is a plus (strong preference ServiceNow)
• Experience of working in application development environment or IT operations is a plus
• ServiceNow knowledge or experience

Benefits

• Salary up to 6000€ (based on candidate's seniority and experience)
• 5 weeks of vacation per year
• 4 “My Days” per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies
• Udemy for business account
• Meal allowance up to 1023€ / year
• Cafeteria 40€ / month
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Above standard working equipment
• Company mobile phone (Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion, wedding or childbirth
• Friendly and open culture