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Swift
ITSM Process Manager
Join Swift in Leiden as an ITSM Process Manager. Lead ITSM optimization using ServiceNow, drive process improvements, and enjoy a competitive package in a diverse environment.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
We're looking for an ITSM Process Manager to lead the optimization of critical ITSM processes and ensure that IT services are delivered smoothly, efficiently, and in line with business expectations.
Requirements
- 6-10 years of experience in ITSM Process Management, including designing and implementing solutions on the ServiceNow platform
- ITIL Foundation certified
- Proven ability to drive process improvements and automation, using ServiceNow tools
- Experience in managing critical systems' operations, collaborating with cross-functional teams, and ensuring compliance with governance, risk, and security requirements
- Strong skills in reporting, training, and creating clear documentation to support teams and stakeholders on process changes and ServiceNow functionality
- Strong Relationship Management in Global Settings
- Servant Leadership
- Strategic and Results-Oriented Thinker
- Collaborative Team Player
Benefits
- competitive package
- freedom to be yourself
- environment of unique individuals
- diverse and inclusive environment
Requirements Summary
ITIL Foundation certified, 6-10 years of experience in ITSM Process Management, strong relationship management, servant leadership
